# Career Opportunity: Customer Service Store Supervisor in Mataram
Are you a proactive leader with a passion for excellence in customer experience? PT Mitracomm Ekasarana, a distinguished subsidiary of the Phintraco Group, is seeking a talented and driven professional to join our team as a Customer Service Store Supervisor in Mataram. Since our inception in 1999, we have established ourselves as a leader in business process outsourcing and contact center solutions, backed by ISO 9001:2008 certification and a commitment to operational excellence.
## The Role: Customer Service Store Supervisor
As a Supervisor, you will act as the backbone of our store operations. You will be responsible for fostering a high-performance culture, ensuring that every customer interaction meets our rigorous service standards, and driving team success through effective mentorship.
Core Responsibilities
* Operational Oversight: Manage daily store activities to ensure seamless operations and uphold superior service quality.
* Team Leadership: Provide consistent training, motivation, and professional development to Customer Service Representatives.
* Performance Management: Regularly evaluate team KPIs, conduct performance reviews, and deliver constructive feedback.
* Conflict Resolution: Act as the primary point of contact for complex customer grievances, ensuring swift and satisfactory resolutions.
* Analytical Reporting: Compile detailed performance reports and leverage data insights to refine service strategies.
* Continuous Improvement: Proactively identify and implement opportunities to enhance the overall customer experience.
## Candidate Requirements
We are looking for an individual who is ready to take ownership of their role and deliver results in a fast-paced environment. To qualify, candidates must meet the following criteria:
1. Educational Background: Minimum Diploma (D3) degree in any field.
2. Professional Experience: At least 1 year of proven experience in a Team Leader or Supervisor role, specifically within the Customer Service or retail sector.
3. Target-Oriented Mindset: Demonstrated ability to perform under pressure and meet predefined operational targets.
4. Industry Expertise: Preference will be given to candidates with professional backgrounds in retail stores, mobile gadgets, or telecommunications providers.
5. Location: Applicants must be willing to be stationed in Mataram.
## How to Apply
If you are ready to advance your career with a reputable industry leader, we invite you to apply for this position. We encourage all qualified applicants to submit their updated resume and cover letter via one of the following methods:
* Email Application: Please send your comprehensive application documents directly to [email protected].
* Online Portal: Utilize our official online application channel to submit your credentials.
Join PT Mitracomm Ekasarana today and contribute to our mission of delivering world-class service solutions while growing your professional expertise in a supportive, expert-driven environment.