# Build Your Career with Sinar Mas Land: Customer Service Coordinator Opening
Stepping into a career with one of Indonesia’s premier real estate developers offers a remarkable chance to shape thriving urban communities. Sinar Mas Land has been a driving force in the property sector since 1987, renowned for pioneering innovative developments like BSD City and the nationwide ITC retail network. Joining this esteemed organization means becoming part of a legacy defined by excellence, visionary urban planning, and continuous growth. If you possess a passion for client satisfaction and leadership, an exciting professional opportunity awaits you at their flagship development.
## Current Career Opportunity: Customer Service Coordinator (BSD City)
Sinar Mas Land is currently expanding its dynamic team and looking for a dedicated professional to manage client relations at BSD City. This role is pivotal in maintaining the high service standards that the company is famous for.
Core Responsibilities
* Operational Oversight: Direct day-to-day client service functions to guarantee top-tier satisfaction and adherence to company benchmarks.
* Issue Resolution: Act as the primary bridge between clients and internal divisions, swiftly dispatching and coordinating feedback to secure optimal solutions.
* SLA Tracking: Supervise pending client transactions that require cross-departmental intervention, ensuring all actions strictly follow established Service Level Agreements and Standard Operating Procedures.
* Performance Reporting: Compile comprehensive analytical reports regarding service metrics, offering valuable insights to drive ongoing departmental enhancements.
Candidate Requirements
To thrive in this role, applicants must meet the following criteria:
* Education: Hold a minimum of a Bachelor's Degree in Business Administration, Communication, Management, or an equivalent discipline.
* Experience: Possess at least 2 to 3 years of hands-on background in client relations or hospitality sectors.
* Leadership Track Record: Demonstrate a minimum of 1 year of experience serving in a supervisory or leadership capacity.
* Industry Advantage: Prior exposure to the real estate sector—particularly in Customer Relations or Tenant Relations—will be considered a distinct advantage.
* Language & Skills: Exhibit professional fluency in written and spoken English, paired with strong interpersonal talents and a customer-centric mindset.
* Technical Proficiency: Display solid capabilities in problem-solving, team management, and computer literacy (Microsoft Office suite).
* Work Location: Demonstrate a willingness to be stationed on-site in BSD City.
## Important Recruitment Warning
Candidates are strongly advised to remain vigilant against fraudulent recruitment activities falsely claiming to represent Sinar Mas Land. Please note that the official selection process is entirely free of charge, and the organization never asks applicants for financial contributions under any circumstances. Only candidates who successfully match the required qualifications will be contacted for further evaluation. Take the next bold step in your professional journey and apply today through official channels only.